Delivery & returns

We ship anywhere in Nigeria from our base at 51 Alhaji Mudashiru Eletu Street, Lekki, Lagos. Orders are packed in the order they are paid for, Tuesday to Sunday.

Ghana and the United Kingdom can be selected at checkout. International rates depend on parcel weight, so we confirm the final figure by WhatsApp before dispatch. Any customs duty or import tax is the recipient's responsibility.

Door-to-door delivery applies within city limits as defined by our courier. For addresses outside those limits the parcel is delivered to the nearest courier office and held for collection; the courier contacts you directly when it arrives.

Give a phone number the rider can reach on the day. If a parcel is returned to us because nobody could be reached, we re-dispatch it once the second delivery fee is paid.

Choose pickup at checkout and collect from reception Tuesday to Sunday, 10:00 to 19:00. Bring the order number. We hold paid orders for five days, after which we contact you before restocking the items and refunding.

Sealed, unopened products can be exchanged within seven days of delivery. The product must be in its original packaging with any seal intact, and you cover the cost of returning it to us.

Opened skincare, wax and any product that has touched skin cannot be resold and cannot be exchanged. This is a hygiene rule, not a commercial one, and we apply it consistently.

• Message us on WhatsApp within seven days with your order number and what you would like instead.
• We confirm the exchange and give you the return address.
• Once the item reaches us in sealed condition, we dispatch the replacement. If there is a price difference we settle it either way.

Send a photo on WhatsApp the day your order arrives. If a product arrived damaged, leaking, past its date, or is simply not what you ordered, we replace it at our cost including delivery. If a replacement is unavailable we refund that line in full.

Report shortages the day of delivery while the courier record is still open. After that we can still help, but we may not be able to recover the parcel history.

Approved refunds go back to the account or card used for payment. Card refunds through Paystack take five to ten working days to appear, depending on your bank; transfers are usually next working day.

Delivery fees are refunded only where the fault was ours — a wrong item, a damaged parcel, or an order we could not fulfil.

Treatment bookings are held, not charged. Rescheduling is free up to twelve hours before your slot. Inside twelve hours we ask for half the treatment price, because we see one client at a time and the slot cannot be refilled at short notice.

No-shows are charged the full treatment price. If you are running late, message us — we will hold the room as long as the next appointment allows.